POSTPONEMENT POLICY
Postponements will only be made on receipt of a valid written customer request. Bookings may be postponed a maximum of two times within one year of the original booking date. Bookings may only be postponed by up to 6 months at a time. You may be rebooked at the rates currently in effect at the time of rebooking. Only one tuition promotion may be used at any time; any previously expired promotions will no longer be valid at the time of postponement; a current promotion, valid at the time of postponement, may be applied. In Australia and New Zealand, accommodation and transfer fees may still apply in the event of a postponement.
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For postponements made less than 7 days before the arrival date listed on the booking confirmation form, including failure to show up, tuition and accommodation fees will be refunded less one week’s accommodation fee (two weeks’ accommodation fee for hostels and apartments in Australia) and a tuition fee of EUR150, GBP 100, USD200, CAD200, AUD260, and NZD260.
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Note: Any additional incurred actual costs for accommodation postponements, regardless of notice provided, will also be charged.
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Canada (Vancouver only): Postponement Policy: If written notice of postponement is received within 7 days after enrollment (i.e. the date on the Letter of Acceptance or Booking Confirmation Form issued by Kaplan International) and before the arrival date listed on the Booking Confirmation Form, 100% of the tuition and accommodation fees will be refunded, but in all cases, the courier fee, accommodation placement fee, application fee and any other service charges are non-refundable up to a maximum of CAD250. Subject to the paragraph above, in all cases where postponements are made in writing 7 days or more before the arrival date listed on the Booking Confirmation Form, or on written notification of a visa rejection and receipt of relevant supporting documentation, 100% of the tuition and accommodation fees will be refunded, but in all cases the courier fee, accommodation placement fee and enrollment fee and any other service charges, as applicable, are non-refundable up to a maximum of CAD1000. For postponements made less than 7 days before the arrival date listed on the Booking Confirmation Form, including failure to show up, tuition and accommodation fees will be refunded less one week's accommodation fee and a tuition fee of CAD200. In all cases, the courier fee, application fee, accommodation placement fee, medical insurance and any other service charges are non-refundable up to a maximum of CAD1300. In all cases where a visa or visa support documentation has been issued, the relevant immigration authorities will be informed. In the event of a postponement, you may be re-booked at the rates currently in effect at the time of re-booking.
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Note: Any incurred actual costs for accommodation postponements, regardless of notice provided, will also be charged.
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CANCELLATION POLICY
‘Cancellation’ means cancelling a course before the start date of the first course you are attending and for which attendance is required. Except as provided below for Canada (Vancouver school only), the USA and the UK, in all other cases where cancellations are made in writing 7 days or more before the arrival date listed on the booking confirmation form, or on written notification of a visa rejection and receipt of relevant supporting documentation, 100% of the tuition and accommodation fees, materials fee (AUS and NZ) will be refunded, but in all cases the courier fee, accommodation placement fee, application fee, and any other service charges, as applicable, are nonrefundable. For cancellations made less than 7 days before the arrival date listed on the booking confirmation form including failure to show up, tuition and accommodation fees, materials fee (AUS and NZ) will be refunded less one week’s accommodation fee (two weeks’ accommodation fee for hostels and apartments in Australia, except as notified to the student) and a tuition fee of EUR150, GBP 100, USD200, CAD200, AUD260, NZD260. In all cases, the courier fee, application fee, accommodation placement fee, medical insurance and any other service charges are non-refundable. In all cases where a visa or visa support documentation has been issued, the relevant immigration authorities will be informed.
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Note: Any additional incurred actual costs for accommodation cancellations, regardless of notice provided, will also be charged.
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Canada (Vancouver only): Cancellation Policy: ‘Cancellation’ means cancelling a course before the start date of the first course you are attending and for which attendance is required. If written notice of cancellation is received within 7 days after enrollment (i.e. the date on the Letter of Acceptance or Booking Confirmation Form issued by Kaplan International) and before the arrival date listed on the Booking Confirmation Form, 100% of the tuition and accommodation fees will be refunded, but in all cases, the courier fee, accommodation placement fee, application fee and any other service charges are non-refundable up to a maximum of CAD250. Subject to the paragraph above, in all cases where cancellations are made in writing 7 days or more before the arrival date listed on the Booking Confirmation Form, or on written notification of a visa rejection and receipt of relevant supporting documentation, 100% of the tuition and accommodation fees will be refunded, but in all cases the courier fee, accommodation placement fee and enrollment fee and any other service charges, as applicable, are non-refundable up to a maximum of CAD1000. For cancellations made less than 7 days before the arrival date listed on the Booking Confirmation Form, including failure to show up, tuition and accommodation fees will be refunded less one week's accommodation fee and a tuition fee of CAD200. In all cases, the courier fee, application fee, accommodation placement fee, medical insurance and any other service charges are non-refundable (up to a maximum of CAD1300). In all cases where a visa or visa support documentation has been issued, the relevant immigration authorities will be informed.
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Note: Any incurred actual costs for accommodation cancellations, regardless of notice provided, will also be charged.
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• USA:
‘Cancellation’ refers to the period up to the start date of the first course you are attending. Cancellations should (but are not required to) be made in writing and in these cases, providing the student never attends, 100% of the tuition and accommodation fees will be refunded; in all cases, the courier fee, application fee and any other service charges are non- refundable up to a maximum charge of USD500. Cancellations made prior to the course start date but after arrival in the US on a Kaplan-issued Form I-20, will result in forfeiture of tuition, and any associated accommodation fees, equal to the first 4 weeks for courses between 1-11 weeks and the first 6 weeks for courses 12 weeks or longer. Cancellations made prior to the course start date but after Change of Status has been approved by USCIS on Kaplan-issued Form I-20 will result in forfeiture of tuition, and any associated accommodation fees, equal to the first 4 weeks for courses between 1-11 weeks and the first 6 weeks for courses 12 weeks or longer.
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Note: Any incurred actual costs for accommodation cancellations, regardless of notice provided, will also be charged.
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• UK and Ireland:
Distance Contract' means a distance contract or an off-premises contract as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (as amended from time to time). In the event of a Distance Contract, students for the UK or Ireland who are EU citizens shall have the right to cancel the legally binding contract formed in accordance with paragraph 1 of these terms and conditions if the student gives notice of cancellation to Kaplan within fourteen calendar day period beginning on the day on which the booking confirmation was issued by Kaplan. If a student exercises his or her right to cancel during this fourteen day period, he or she will receive a full refund of all amounts already paid by the student less any fees charged for services already performed by Kaplan. However, if the student has already commenced studying with Kaplan during the 14 day period, he or she must pay a reasonable charge calculated by Kaplan for the period of study undertaken. To exercise the right to cancel under the EU distance contract terms, the student must inform Kaplan at 2nd floor, Warwick Building, Kensington Village, Avonmore Road, London W14 8HQ, UK of the student's decision to cancel this agreement by a clear statement (e.g. by a letter sent by post, fax or e-mail). The student may use the model cancellation form found at www.kaplaninternational.com/terms, but it is not obligatory. The student can also electronically fill in and submit the model cancellation form or any other clear statement on the Kaplan website www.kaplaninternational.com. If the student uses this option, Kaplan will communicate to the student an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.
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• UK:
Visa students: once a CAS number has been issued confirming full time status, no refunds or course cancellations are permissible other than in the instance of visa refusal and subject to meeting the following criteria: the amounts paid will be refunded, less an administration charge of GBP150 (inc. VAT) (plus any courier and transfer charges) on production of the following documents: (1) an agent certified copy of the visa refusal letter (GV51), (2) an agent certified copy of the student’s passport showing both a photograph and signature; (3) where the payor was not the student, an original authority letter from the student authorising the repayment to the payor and (4) where the student is already in the UK, evidence satisfactory to Kaplan that the student has left the UK. Refunds will only be made under this paragraph if requested in writing with the necessary supporting documents within four weeks after the commencement of the course (published date). In circumstances where an application is refused by UKVI on the grounds of fraudulent documentation or other irregularities, no refunds will be granted in respect of monies paid. Where students are studying on a Short-term study visa (6 or 11 months), Kaplan's standard Cancellation policy will apply.
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• Australia:
If a cancellation is made in writing more than 7 days before the first course start date, 100% of tuition fees will be refunded. In the event of a visa rejection, 100% of the tuition and accommodation fees will be refunded, on receipt of written notification and proof of visa rejection prior to arrival. This does not include where a student visa renewal is rejected or a visa has been cancelled because of a breach of visa conditions.
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